Shipping & Delivery

SHIPPING OPTIONS

AUSTRALIAN DELIVERY

FREE EXPRESS DELIVERY FOR ALL ORDERS OVER $150

  • $7.95 flat rate express delivery for all orders under $150.
  • All orders sent express via Australia Post and fully tracked.
  • All orders received prior to midday AEST Mon-Fri (excluding public holidays) are sent same day.
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number.  This can take up to 24hrs to activate with Australia Post.
  • Most parcels will arrive in 1-2 business days from dispatch.  Regional up to 4 days.  
  • The Australia Post network covers 80% of Australian addresses.  Delivery outside this network will receive the fastest possible delivery with one of our alternate carriers.
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.  Lou Lou Australia are not responsible for shipping delays once with the carrier.

NEW ZEALAND DELIVERY

  • $14.95AUD flat rate with DHL Express on all orders under $100AUD.
  • $7.95AUD flat rate with DHL Express on all orders over $100AUD.
  • We use DHL Express for all international shipping.  DHL cannot deliver to PO Boxes or Parcel Lockers.  To ensure your dispatch is not delayed please provide a physical address
  • All orders placed prior to midday AEST Mon-Fri (excluding public holidays) are dispatched same day.
  • Once your order has been scanned and collected by our shipping partner, you will receive an email with a tracking number.  This tracking number can take up to 24hrs to activate.
  • Parcels normally take 2-3 business days to reach NZ and may be subject to import duties and taxes which you are responsible for.
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.  Lou Lou Australia are not responsible for shipping delays once with the carrier.

USA DELIVERY

  • $29.95AUD flat rate with DHL Express on all orders under $150AUD.
  • $14.95AUD flat rate with DHL Express on all orders over $150AUD.
  • We use DHL Express for all international shipping.  DHL cannot deliver to PO Boxes or Parcel Lockers.  To ensure your dispatch is not delayed please provide a physical address.
  • All orders placed prior to midday AEST Mon-Fri (excluding public holidays) are dispatched same day.
  • Once your order has been scanned and collected by our shipping partner, you will receive an email with a tracking number.  This tracking number can take up to 24hrs to activate.
  • Parcels normally take 2-5 business days to reach USA and may be subject to import duties and taxes which you are responsible for.
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.  Lou Lou Australia are not responsible for shipping delays once with the carrier.

INTERNATIONAL DELIVERY 

  • We use DHL Express for all international shipping.  DHL cannot deliver to PO Boxes or Parcel Lockers.  To ensure your dispatch is not delayed please provide a physical address.
  • Canada - $29.95AUD (2-5 days)
  • UK/Ireland - $34.95AUD (2-5 days)
  • Asia - $29.95AUD (2-5 days)
  • Rest of World - $49.95AUD (3-5 days)
  • All orders placed prior to midday AEST Mon-Fri (excluding public holidays) are dispatched same day.
  • Once your order has been scanned and collected by our shipping partner, you will receive an email with a tracking number, this may take up to 24hrs to activate.
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.  Lou Lou Australia are not responsible for shipping delays once with the carrier.
  • International orders may be subject to import taxes or duties. Please contact your local customs office for further information.  Lou Lou Australia is not responsible for paying or reimbursing the customer for any local customs charges, taxes or duties