Shipping & Delivery

SHIPPING OPTIONS

AUSTRALIAN DELIVERY

FREE STANDARD DELIVERY FOR ALL ORDERS OVER $150

  • Orders sent via standard courier service, fully tracked
  • Please allow 1-2 days for processing orders
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days, please allow longer if you live in a regional area.  Suggested shipping times act only as a guide and can vary depending on locations and circumstances

FLAT RATE STANDARD COURIER SERVICE 

  • $10 flat rate shipping for domestic courier service
  • Please allow 1-2 days for processing orders
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days, please allow longer if you live in a regional area.  Suggested shipping times act only as a guide and can vary depending on locations and circumstances

EXPRESS SERVICE

  • $15 flat rate for domestic Express Post sent via Australia Post
  • The Australia Post Network guarantees next day delivery to selected post codes. Please view Australia Post website for details.
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Please allow 1-2 days for processing orders

NEW ZEALAND DELIVERY

  • FREE Express Post for all orders over $200AUD
  • $25AUD Express Delivery for all orders below $200AUD
  • Please allow 1-2 days for processing orders
  • All New Zealand orders shipped via DHL
  • New Zealand deliveries must be signed for upon delivery. DHL are unable to deliver to PO Boxes or Locked Parcels so a physical address must be supplied at checkout.
  • Orders in AU which are equivalent to NZ$225 may incur GST, duties or customs charges by NZ Customs. The charges must be paid by the recipient directly to NZ Customs or its authorized service provider before the parcel will be successfully delivered. Lou Lou Australia is not responsible for paying or reimbursing the customer for any local customs charges

INTERNATIONAL DELIVERY

  • All international parcels are sent via DHL Express, fully tracked
  • Please allow 1-2 days for processing orders
  • USA/Canada $35AUD (2-3 business days)
  • UK/Ireland $40AUD (2-3 business days)
  • Asia $30AUD (2-4 business days)
  • Rest of World $50AUD (3-5 business days)
  • Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels
  • International orders may be subject to import taxes or duties. Please contact your local customs office for further information.  Lou Lou Australia is not responsible for paying or reimbursing the customer for any local customs charges, taxes or duties
  • Shipping estimates act as a guide only and can vary depending on locations and circumstances