Shipping & Delivery

SHIPPING OPTIONS

AUSTRALIAN DELIVERY

FREE STANDARD DELIVERY FOR ALL ORDERS OVER $100

  • Orders sent via standard courier service, fully tracked
  • Please allow 1-3 days for processing orders.  Your order will then be shipped with your selected shipping method.  Please note, express shipping does not mean your order will be received overnight from time of order, it means once your order is processed it is shipped express 
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days, please allow longer if you live in a regional area.  Suggested shipping times act only as a guide and can vary depending on locations and circumstances

FLAT RATE STANDARD COURIER SERVICE 

  • $5 flat rate shipping for domestic courier service
  • Please allow 1-2 days for processing orders
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days, please allow longer if you live in a regional area.  Suggested shipping times act only as a guide and can vary depending on locations and circumstances

EXPRESS SERVICE

  • $10 flat rate for domestic Express Post sent via Australia Post
  • The Australia Post Network guarantees next day delivery to selected post codes. Please view Australia Post website for details.
  • Once your parcel has been scanned and collected by our shipping partners, you will receive an email with a tracking number
  • Please allow 1-3 days for processing orders
  • Please note, express shipping does not mean your order will be received overnight from time of order, it means once your order is processed it is shipped express 

NEW ZEALAND DELIVERY

  • FREE Standard Delivery for all orders over $150AUD
  • $15AUD Standard Delivery for all orders below $150AUD
  • Please allow 1-2 days for processing orders
  • Once your order has been scanned and collected by our shipping partner, you will receive an email with a tracking number
  • Parcels normally take 3-7 business days to reach NZ and may be subject to import duties and taxes which you are responsible for

INTERNATIONAL DELIVERY

  • Flat rate charge $25AUD
  • Please allow 1-2 days for processing orders
  • Once your order has been scanned and collected by our shipping partner, you will receive an email with a tracking number
  • Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels
  • International orders may be subject to import taxes or duties. Please contact your local customs office for further information.  Lou Lou Australia is not responsible for paying or reimbursing the customer for any local customs charges, taxes or duties