RETURNS POLICY

This Returns Policy relates to online purchases only.

CLICK HERE TO SUBMIT A RETURN

CONDITIONS OF RETURNS

  • Products can only be returned within 14 days of receipt.
  • You must return your items within this time.  Please submit your return request via our RETURNS PORTAL. Alternatively, complete the returns form which was provided with your order.  This form can also be downloaded by clicking this link RETURNS FORM.  
  • We do not refund postage.
  • We will only accept returned product that is unused, unwashed and in it’s original condition with tags intact and still attached.
  • WE DO NOT ACCEPT RETURNS ON UNDERWEAR.  PLEASE DO NOT SEND BACK TO US AS ANY UNDERGARMENTS RETURNED WILL BE DISPOSED OF.
  • WE DO NOT ACCEPT RETURNS ON SALE ITEMS FOR CHANGE OF MIND. 
  • Items purchased on sale or during an online sale will only be eligible for exchange or a credit note (valid for 1 year), unless the item is deemed faulty or damaged, in which case we will gladly refund you in full.
  • Upon receiving your return we will process your return/exchange within 2 days.
  • Returned items that meet the above conditions are eligible for ONLINE CREDIT or REFUND only.  We are unable to offer exchanges.  Our products sell quickly, and sometimes by the time we receive returned items for exchange we have sold out of the item.  To avoid disappointment, we will not offer this method.

Lou Lou reserve the right to reject a return if it it does not comply with the above.  Please be mindful and send all returned items back in their original condition.  Please package it well and be respectful that we are a small company.  Your return will find a home with another loving lady, so please help us save time and please preserve the original packaging of the clothing as much as possible.

Please note that your return will be sent back to you if it does not fit within our Returns Policy.

WHERE DO I RETURN THE MERCHANDISE?

Lou Lou Australia – Online Returns
Shed 2001, 42 Hofmann Drive
Noosaville, Qld, 4566

FAULTY/DAMAGED PRODUCT

If you believe our product is faulty or was damaged in transit, please let us know within fourteen (14) days of receipt.  If you do not let us know within this period, we will assume that you are happy with your order and that your items are satisfactory.   We will not accept any claims for fault or damage after fourteen (14) days of receipt.  All Faulty items returned, will be carefully checked by our Quality Control Team.  If it is agreed that the product is faulty or damaged, our liability is limited to a refund of the purchase price or replacement of the item along with refund of shipping charges.

POSTAGE AND HANDLING COSTS

You will be responsible for paying for your own shipping costs for returning your item for refund or store credit. As a small business, we are unable to cover the cost of return postage for incorrect size or change of mind.  We will however cover the cost if the item is faulty or if we have shipped you the incorrect item.  We request that you package your return appropriately, and send it via Registered Post or Courier, to ensure we receive it and so you can track it.  We are not responsible for any return lost in transit.

QUERIES

If you have any queries about our Returns Policy, please contact hello@loulouaustralia.com.au