RETURNS POLICY

This Returns Policy relates to online purchases only.

CONDITIONS OF RETURNS

  • Products can only be returned within 14 days of receipt.
  • You must return your items within this time with a completed returns form which was provided with your order.  This form can also be downloaded by clicking this link RETURNS FORM.
  • We do not refund postage.
  • We will only accept returned product that is unused, unwashed and in it’s original condition with tags intact and still attached.
  • WE DO NOT ACCEPT RETURNS ON SALE ITEMS FOR CHANGE OF MIND.  NOR DO WE ACCEPT RETURNS ON KNICKERS.
  • Items purchased on sale or during an online sale will only be eligible for exchange or a credit note (valid for 1 year), unless the item is deemed faulty or damaged, in which case we will gladly refund you in full.
  • Upon receiving your return, you will be sent an email to confirm we have received it. We will process your return/exchange within 2 days of receiving the goods back.

Lou Lou reserve the right to reject a return if it it does not comply with the above. Please note that your return will be sent back to you if it does not fit within our Returns Policy.

WHERE DO I RETURN THE MERCHANDISE?

Lou Lou Australia – Online Returns
PO Box 688
Noosa Heads, Qld, 4567

FAULTY/DAMAGED PRODUCT

If you believe our product is faulty or was damaged in transit, please let us know within fourteen (14) days of receipt.  If you do not let us know within this period, we will assume that you are happy with your order and that your items are satisfactory.   We will not accept any claims for fault or damage after fourteen (14) days of receipt.  All Faulty items returned, will be carefully checked by our Quality Control Team.  If it is agreed that the product is faulty or damaged, our liability is limited to a refund of the purchase price or replacement of the item.

POSTAGE AND HANDLING COSTS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  We request that you package your return appropriately, and send it via Registered Post or Courier, to ensure we receive it.  We are not responsible for any return lost in transit.

QUERIES

If you have any queries about our Returns Policy, please contact hello@loulouaustralia.com.au