Ordering Info
PRICING GUARANTEE
All our prices are in Australian Dollars and include Goods and Services Tax.
Regarding international delivery, it will be your responsibility to pay any input duty or sales tax within your own country.
PRIVACY GUARANTEE
At Lou Lou we are dedicated to keeping your details private and any information that we collect in relation to you is kept strictly secured. We only use this information to identify your orders, we do not pass on/sell/swap any of your personal details with anyone.
Collecting Information from Users
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.